Privacy Policy
How we collect, use and protect your personal data.
Owner and Data Controller
Coffee Cup Solutions, Unit 3, Millars Brook, Wokingham, RG41 2AD
Contact email: hello@coffeecupsolutions.com
Last updated: December 2024
Introduction
Welcome to the privacy policy of Coffee Cup Solutions. This policy explains how we collect, use, and protect your personal data in connection with the IT services we provide (the "Services") and through your use of our website.
Coffee Cup Solutions is registered in England (Company Number: 08905462), with its registered office at Unit 3, Millars Brook, Wokingham, RG41 2AD. We act as data controller under UK GDPR and the Data Protection Act 2018.
We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and transparently.
Key Definitions
- Browser: Anyone accessing the Site.
- User: Either a sole trader or individual using Services personally, or an employee, consultant, or contractor of a customer authorised to use the Services.
What Data We Collect
- Query Information: Details provided when contacting us through the Site.
- Cookie Information: Data collected through cookies tracking Site usage.
- Registration Information: Account login credentials (email and password).
- Account Information: Usage details related to Services.
- Survey Information: Responses to surveys for research purposes.
Cookies
Cookies enhance your experience on our Site. These small files are stored on your device and help us recognise repeat visitors, customise the Site's layout and content, and collect anonymised statistical data about Site usage to improve functionality.
You can learn more about cookies at www.allaboutcookies.org. Please note that disabling cookies may limit certain features of the Site.
How We Use Your Data
- Responding to queries or requests
- Enhancing browsing experience and collecting analytics
- Managing accounts, delivering Services, ensuring compliance, and improving security
- Sending updates and materials to Users where permitted by law
- Research and service improvement
Legal Basis for Processing
- Consent: When users actively submit queries or consent to marketing materials.
- Contract: To fulfil obligations related to requested Services.
- Legitimate Interests: For internal business purposes, Site improvement, security, and research.
- Legal Obligation: Where necessary to comply with legal requirements.
Information Sharing
We may share your personal data in the following situations:
- Business Transactions: If we sell or buy business assets, personal data may be shared with relevant parties, subject to confidentiality.
- Acquisition: If Coffee Cup Solutions is acquired, your data may be transferred as part of the transaction.
- When required by law or to protect against fraud or security threats.
- With third-party service providers assisting in delivering Services, with compliance ensured.
External Links
Our Site may contain links to third-party websites. We are not responsible for their privacy policies or content.
Data Security
We take security seriously and use appropriate measures to protect your data from unauthorised access, loss, or misuse. While no system is completely secure, we follow best practices to safeguard your information.
Data Storage
Data is stored on secure servers within the UK and Ireland. Transfers to third parties outside the UK or EEA are conducted in accordance with Data Protection Legislation to ensure adequate safeguards are in place.
Data Retention
We retain your data only as long as necessary for the purposes outlined or as required by law. Regular audits are conducted to ensure compliance with this principle.
Your Rights
Under Data Protection Legislation, you have the right to:
- Access: Request a copy of your personal data.
- Correction: Update incomplete or inaccurate data.
- Erasure: Request deletion under specific circumstances.
- Restriction: Limit processing in certain cases.
- Portability: Receive your data in a transferable format.
- Objection: Object to processing based on legitimate interests or for marketing.
- Complaint: Lodge concerns with the UK Information Commissioner's Office (ICO).
Contact Us
For questions or requests regarding this privacy policy, please contact us:
- Email: hello@coffeecupsolutions.com
- Post: Coffee Cup Solutions, Unit 3, Millars Brook, Wokingham, RG41 2AD
This privacy policy aligns with UK data protection laws as of December 2024. Future changes will reflect evolving legal and operational requirements.