Assurance
The highest level of support and security for premium IT management. Our Assurance package is the most comprehensive offering - with 24/7/365 user support, unlimited onsite visits, monthly security reviews, and every service included as standard.
Complete peace of mind, nothing left to chance
The Assurance package is for businesses that want everything taken care of. Every service, every security tool, every management feature - all included as standard with no add-ons to worry about. Your team gets 24/7/365 support for any issue, not just critical ones, plus unlimited onsite engineer visits whenever you need a physical presence.
Security is comprehensive. You get managed endpoint detection and response, M365 managed detection and response, a company password manager, dark web monitoring, quarterly phishing simulations, and monthly security hardening of your Microsoft 365 tenant. We also run bi-annual simulated backup and disaster recovery tests to make sure your business continuity plans actually work when it matters.
On the strategic side, your account manager delivers quarterly business reviews and monthly executive reports. Your team benefits from ongoing security awareness training and bi-annual technology adoption sessions to help them get the most from the tools they use every day.
Support
Unlimited Remote Support
Contact us via phone, live chat, or email as often as you need during working hours. No ticket limits, no hidden caps.
Unlimited Onsite Support
Our engineers visit your site as often as needed for hands-on support. No caps on onsite visits, no additional charges.
Monthly Site Visit
A scheduled monthly visit to check systems, provide hands-on support, and address anything requiring a physical presence.
Windows & macOS Endpoint Patching
All systems remain updated with the latest security patches for Windows and macOS.
Third-Party App Patching
Managed patching of popular third-party applications to close security gaps beyond just the operating system.
Managed Anti-Virus / Anti-Malware
Managed anti-virus and anti-malware solutions deployed and monitored across all endpoints.
24/7/365 Infrastructure Monitoring
Proactive monitoring of your servers, network devices, and endpoints around the clock.
24/7/365 Urgent Support Requests
Out-of-hours handling of urgent support requests around the clock, 365 days a year.
24/7/365 User Support
Full out-of-hours support for all users, not just critical issues. Any member of your team can get help at any time of day or night.
Security
Company Password Manager
Centralised password management included for your entire team, enhancing security and simplifying access to business systems.
Dark Web Monitoring
Continuous monitoring of the dark web for compromised company credentials, alerting you to threats before they can be exploited.
24/7/365 M365 Managed Detection & Response
Round-the-clock managed detection and response monitoring your Microsoft 365 environment for threats and acting immediately.
24/7/365 Managed Endpoint Detection & Response
Advanced EDR deployed across all endpoints with 24/7/365 managed monitoring, providing comprehensive threat detection and automated response.
Simulated Phishing Attacks
QuarterlyRegular phishing simulations to keep your team sharp and identify where additional training is needed.
Offsite Logging
Secure offsite storage of system logs for security analysis, compliance, and incident investigation.
Management
IT Documentation
Comprehensive, up-to-date documentation of your entire IT environment maintained by our team.
M365 Tenant Management
Ongoing management of your Microsoft 365 tenant including user administration, licence management, and configuration changes.
M365 Tenant Securing
MonthlyMonthly security reviews of your Microsoft 365 tenant ensuring it remains hardened with the latest security features configured.
Monthly Executive Report
A monthly report for your leadership team summarising IT status, ticket trends, security posture, and recommendations.
Asset & Inventory Management Report
Bi-AnnualRegular reports tracking all IT assets and inventory across your organisation.
Cyber Essentials Consultancy
Expert consultancy to help your business achieve and maintain Cyber Essentials certification.
Technology Business Review
QuarterlyStrategic meetings with your account manager to review performance, plan ahead, and align IT with your business goals.
Training
Security Awareness Training
Continuous training programme to help your team identify and avoid phishing, social engineering, and other cyber threats.
Technology Adoption Session
Bi-AnnualDedicated sessions helping your staff adopt and maximise new technologies introduced into your environment.
Services
Microsoft 365 Backup
Backup of emails, SharePoint, and Teams data ensuring your critical business information is protected and recoverable.
Monthly Human Backup Testing
Manual monthly testing of backup restores - a real person verifying your data is recoverable, not just an automated check.
Simulated Mock BDR Test
Bi-AnnualSimulated backup and disaster recovery tests to validate your business continuity readiness and identify gaps before a real incident occurs.
Ready for complete peace of mind?
Speak to our team about our most comprehensive IT support package.