Managed Support Packages
Three tailored packages designed to meet different business needs - from essential IT support to comprehensive managed services. Not sure which is right for you? We are happy to mix and match.
IT support that fits your business
Every business has different IT needs. A 10-person office has very different requirements to a 200-person multi-site organisation. That is why we offer three distinct support packages, each designed to provide the right level of coverage, security, and strategic guidance for where your business is today - and where it is heading.
All three packages include unlimited remote support during working hours, 24/7/365 infrastructure monitoring, endpoint patching, and managed anti-virus. The difference lies in how much proactive security, onsite support, strategic management, and training you need. If none of our packages are quite right, we are happy to create a bespoke plan tailored to your specific requirements.
| Included Features | Foundation | Elevate | Assurance |
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| Unlimited Remote Support (Working Hours) |
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| Windows & macOS Endpoint Patching |
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| Third-Party App Patching | — |
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| Managed Anti-Virus / Anti-Malware |
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| 24/7/365 Infrastructure Monitoring |
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| Monthly Site Visit | — |
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| Unlimited Onsite Support | — | — |
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| 24/7/365 Urgent Support Requests | — |
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| 24/7/365 User Support | — | — |
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| Company Password Manager | Add-on | Add-on |
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| Dark Web Monitoring | — |
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| Simulated Phishing Attacks | Add-on | Bi-Annual | Quarterly |
| Offsite Logging | — |
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| 24/7/365 M365 Managed Detection & Response | Add-on |
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| 24/7/365 Managed Endpoint Detection & Response | Add-on | Add-on |
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| IT Documentation |
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| M365 Tenant Management |
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| M365 Tenant Securing | Project | Bi-Annual | Monthly |
| Monthly Executive Report | — |
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| Asset & Inventory Management Report | Add-on | Annual | Bi-Annual |
| Cyber Essentials Consultancy | Project |
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| Technology Business Review | Bi-Annual | Quarterly | Quarterly |
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| Security Awareness Training | Add-on |
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| Technology Adoption Session | Project | Project | Bi-Annual |
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| Microsoft 365 Backup | Add-on |
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| Monthly Human Backup Testing | — |
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| Simulated Mock BDR Test | Project | Project | Bi-Annual |
Foundation
Essential IT support
Elevate
Enhanced support & security
Assurance
Premium IT management
Not sure which package is right for you?
Our team can help you choose the perfect support package for your business, or create a bespoke plan tailored to your needs.