Foundation
Essential IT support and security to keep your business running smoothly. Our Foundation package provides core IT management with unlimited remote support, proactive monitoring, and dedicated account management.
Reliable IT support without the complexity
The Foundation package is designed for businesses that need reliable, professional IT support without the overhead of managing it in-house. You get unlimited remote support during working hours, proactive monitoring around the clock, and regular patching to keep your systems secure and up to date.
Your dedicated account manager conducts bi-annual technology business reviews to make sure your IT is aligned with your goals. And if you need additional security or services down the line, our optional add-ons let you scale up without switching packages.
Support
Unlimited Remote Support
Contact us via phone, live chat, or email as often as you need. No ticket limits, no hidden caps.
Windows & macOS Endpoint Patching
Systems remain updated with the latest security patches for Windows and macOS, protecting them from known vulnerabilities.
Managed Anti-Virus / Anti-Malware
Managed anti-virus and anti-malware solutions deployed and monitored across all endpoints.
24/7/365 Infrastructure Monitoring
Proactive monitoring of your servers, network devices, and endpoints around the clock. We catch issues before they cause disruption.
Management
IT Documentation
We maintain comprehensive, up-to-date documentation of your entire IT environment - network diagrams, credentials, configurations, and procedures.
M365 Tenant Management
Ongoing management of your Microsoft 365 tenant including user administration, licence management, and day-to-day configuration changes.
Technology Business Review
Bi-AnnualYour dedicated account manager meets with you to review system performance, discuss upcoming needs, and ensure your IT strategy is on track.
Optional Add-ons
Extend your Foundation package with additional services as your needs grow
Company Password Manager
Centralised password management to enhance security and simplify access for your team.
M365 Managed Detection & Response
24/7/365 monitoring and response for threats across your Microsoft 365 environment.
Managed Endpoint Detection & Response
Advanced EDR deployment and 24/7/365 managed monitoring across all endpoints for comprehensive threat detection.
Security Awareness Training
Ongoing training to help your team identify and avoid phishing, social engineering, and other threats.
Microsoft 365 Backup
Backup of emails, SharePoint, and Teams data with regular testing to ensure recoverability.
Simulated Phishing Attacks
Phishing simulations to test and improve your team awareness of real-world threats.
Ready to get started with Foundation?
Speak to our team about setting up essential IT support for your business.