Elevate
Enhanced support and security for a more robust IT environment. The Elevate package steps up your coverage with monthly site visits, out-of-hours urgent support, dark web monitoring, and quarterly strategic reviews.
More coverage, more security, more insight
The Elevate package is built for businesses that need more than reactive support. It includes everything in Foundation, plus monthly site visits from our engineers, out-of-hours urgent support for critical issues, third-party app patching, and a significantly expanded security and management layer.
On the security front, you get 24/7/365 managed detection and response for Microsoft 365, dark web credential monitoring, bi-annual phishing simulations, and offsite log storage. Your account manager delivers quarterly business reviews and monthly executive reports, giving you clear visibility of your IT health and a roadmap for improvement.
Elevate also includes Office 365 backup with monthly human-verified restore testing, Cyber Essentials consultancy, and security awareness training for your whole team - all as standard.
Support
Unlimited Remote Support
Contact us via phone, live chat, or email as often as you need during working hours. No ticket limits, no hidden caps.
Monthly Site Visit
A scheduled monthly visit from our engineers to check systems, provide hands-on support, and address anything that needs a physical presence.
Windows & macOS Endpoint Patching
All systems remain updated with the latest security patches for Windows and macOS.
Third-Party App Patching
Managed patching of popular third-party applications to close security gaps beyond just the operating system.
Managed Anti-Virus / Anti-Malware
Managed anti-virus and anti-malware solutions deployed and monitored across all endpoints.
24/7/365 Infrastructure Monitoring
Proactive monitoring of your servers, network devices, and endpoints around the clock.
24/7/365 Urgent Support Requests
Out-of-hours handling of urgent support requests around the clock, 365 days a year. Covers critical items on the SLA.
Security
Dark Web Monitoring
Continuous monitoring of the dark web for compromised company credentials, alerting you to potential threats before they can be exploited.
24/7/365 M365 Managed Detection & Response
Round-the-clock managed detection and response monitoring your Microsoft 365 environment for threats and taking immediate action.
Simulated Phishing Attacks
Bi-AnnualPhishing simulations to test your team preparedness and identify areas where additional training is needed.
Offsite Logging
Secure offsite storage of system logs for security analysis, compliance requirements, and incident investigation.
Management
IT Documentation
Comprehensive, up-to-date documentation of your entire IT environment maintained by our team.
M365 Tenant Management
Ongoing management of your Microsoft 365 tenant including user administration, licence management, and configuration changes.
M365 Tenant Securing
Bi-AnnualSecurity reviews of your Microsoft 365 tenant to ensure it remains secure and has the latest security features configured.
Monthly Executive Report
A monthly report for your leadership team summarising IT status, ticket trends, security posture, and recommendations.
Asset & Inventory Management Report
AnnualA comprehensive report tracking all IT assets and inventory across your organisation.
Cyber Essentials Consultancy
Expert consultancy to help your business achieve and maintain Cyber Essentials certification.
Technology Business Review
QuarterlyStrategic meetings with your account manager to review performance, plan ahead, and align IT with your business goals.
Training
Security Awareness Training
Continuous training programme to help your team identify and avoid phishing, social engineering, and other cyber threats.
Services
Microsoft 365 Backup
Backup of emails, SharePoint, and Teams data ensuring your critical business information is protected and recoverable.
Monthly Human Backup Testing
Manual monthly testing of backup restores - not just automated checks, but a real person verifying your data is recoverable.
Optional Add-ons
Extend your Elevate package with these additional services
Managed Endpoint Detection & Response
Advanced EDR deployment and 24/7/365 managed monitoring across all endpoints for comprehensive threat detection and response.
Company Password Manager
Centralised password management to enhance security and simplify access for your team.
Ready to elevate your IT support?
Speak to our team about enhanced IT management for your business.